At Fusionfleetautos, we strive to provide exceptional customer service. However, we understand that sometimes we may fall short of your expectations. If you’re dissatisfied with any aspect of your purchase, please contact us through:

– Phone+44 7340 696975
– Email:info@fusionfleetautos.com
– Office : 140 Kersiebank Avenue, Grangemouth, Scotland, FK3 0LY

What to Expect:

– We aim to resolve complaints promptly, ideally within three business days.
– If resolved within this timeframe, we’ll issue a Summary Resolution Communication, acknowledging your complaint and outlining the resolution.
– If we need more time, we’ll send a written complaint acknowledgement within three working days and investigate your complaint to reach a fair resolution.
– We may contact you to gather more information to facilitate our investigation.
– If unresolved, we’ll provide an update within four weeks and a final response within eight weeks.

We value your feedback and appreciate your patience and cooperation throughout our complaint resolution process.”